Refund Policy

At Finyogii, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations. This Refund Policy outlines the guidelines and procedures for returns, exchanges, and refunds for products purchased from our website.

1. Returns & Exchange Eligibility

1.1. Return Period

You may return or exchange an item purchased from Finyogii within 30 days of the delivery date. To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags still attached, and in its original packaging.

1.2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom or personalized orders
• Sale items (unless defective)
• Downloadable products
• Gift cards
• Items that have been used or installed
• Items marked as "non-returnable" at the time of purchase
• Personal care items and certain home accessories for hygiene reasons

1.3. Defective or Damaged Items

If you receive a defective or damaged product, please contact us immediately at support@finyogii.com with photos of the damage and details of your order. We will work with you to resolve the issue promptly by offering a replacement or refund.

2. Return Process

2.1. Initiating a Return

To start the return process, please follow these steps:

1. Log in to your Finyogii account and go to your order history
2. Select the order containing the item(s) you wish to return
3. Click on "Return Items" and follow the instructions
4. Alternatively, you can email support@finyogii.com with your order number and return request

Once your return request is approved, you will receive a confirmation email with instructions for shipping the item back to us, including a return shipping label if applicable.

2.2. Return Shipping

Please package the return item securely to prevent damage during transit. Include your order number and return authorization number with the package.

Return shipping costs:

We recommend using a trackable shipping method and purchasing shipping insurance for your protection. Finyogii is not responsible for items lost or damaged during the return shipping process.

2.3. Return Inspection

All returned items are subject to inspection upon arrival. If the returned item does not meet our return policy requirements, we reserve the right to refuse the return or offer a partial refund.

3. Refunds

3.1. Refund Processing Time

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. You will receive an email notification when your refund has been processed.

3.2. Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: 5-10 business days to appear on your statement, depending on your card issuer
• Bank Transfer: 3-5 business days
• Store Credit: Immediately available in your Finyogii account

3.3. Refund Amount

The refund will include the purchase price of the returned item(s) and any applicable taxes. Original shipping charges are non-refundable unless the return is due to a Finyogii error or a defective product.

4. Exchanges

4.1. Exchange Process

If you prefer to exchange an item rather than receive a refund, please indicate this when initiating your return. For exchanges, please specify:

• The item you are returning
• The item you would like instead (size, color, model, etc.)

4.2. Exchange Availability

Exchanges are subject to availability of the requested item. If the requested exchange item is unavailable, we will issue a refund for the original purchase.

4.3. Price Differences

If the exchange item costs more than the original item, you will be required to pay the difference. If the exchange item costs less, we will refund the difference to your original payment method.

5. Cancellations

5.1. Order Cancellation

You may cancel an order before it has been shipped. To request a cancellation, please contact us immediately at support@finyogii.com with your order number and cancellation request.

5.2. Cancellation Timeframe

Orders are typically processed within 24 hours. Once an order has been shipped, it cannot be cancelled and will need to follow our return process.

5.3. Cancellation Refunds

For cancelled orders, you will receive a full refund including any shipping charges within 3-5 business days.

6. Gift Returns

If the item was received as a gift, we can issue store credit for the value of the returned item. The store credit will be sent to the email address provided during the return process. Please contact our customer service team for assistance with gift returns.

7. Special Circumstances

7.1. Sale Items

Items purchased during a sale or with a promotional discount may be subject to different return policies. Please check the product description or promotional terms for specific details.

7.2. Seasonal Collection Items

Seasonal collection items may have a shorter return period than our standard policy. This will be clearly indicated in the product description at the time of purchase.

7.3. Force Majeure

In cases of events beyond our control (such as natural disasters, pandemics, etc.), we may temporarily modify this return policy. Any changes will be communicated on our website.

8. Contact Us

9. Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.